Re: European Travel

This is just a guess, Matt, but when you took
self-assessments in high school to recommend potential careers,
was "Sales" not the first choice?

DePauw gave
people running ACF their money. One of their players
made the claim that they still got slaughtered, which
made accessibility an issue to them. They get yelled
at by one of the heads of ACF and called "illogical
malcontents" by you. For ACF Regionals, DePauw's money will
still be accepted, but they'll be mocked because they
raised something that ACF considered stupid.

Even
if it is stupid, they were one of the teams that
showed up at ACF Regionals that ACF was ostensibly
trying to attract. Microsoft, Proctor and Gamble,
Lockheed Martin, Disney, Wal Mart and General Electric are
nice to people who complain, no matter how stupid
their comments are. This is because they want your
money and want you to feel that you're getting a good
deal. Disney, which sells enjoyment rather than strike
aircraft, is exceptionally good at this because people will
go to their competitor if they don't feel that
they're being treated well. If ACF is selling some
version of a good time, their p.r. is even more critical
- and nasty comments by someone heavily involved in
ACF do make a difference.

NAQT doesn't seem to
care if the comment is stupid - they have Division II
and undergraduate championships that at least show
some desire to address the problem, even if it's a
shallow solution. Complaints about who qualifies for
Nationals that were pretty juvenille were addressed by NAQT
reps in a measured and restrained manner, even if
their underlying response was "sorry, no
sale".

Maybe ACF does need some more business questions...

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